At Proxy-Eclipse, we are committed to providing high-quality residential proxy services. We value your business and aim to deliver the best possible experience. However, because our services are digital in nature, we generally operate under a No Refunds policy. Below are the details regarding our refund process:

1. No Refunds Policy

Once a purchase is made and the service is delivered, we generally do not offer refunds. By purchasing our services, you agree to this policy. Since our proxies are intangible digital services, once the order is processed, it cannot be undone.

This ensures that all customers receive fair access to our services without complications.

2. Rare Refund Cases

We understand that rare situations may arise where a refund could be appropriate. In such cases, we may consider a refund or credit under certain circumstances. These situations include, but are not limited to, significant technical failures or issues that prevent us from fulfilling the service you purchased. Refunds will be evaluated on a case-by-case basis.

To request a refund under these rare circumstances, please contact our customer support team within 7 days of the issue. Our support team will carefully review the details of your case and determine whether a refund or alternative solution is appropriate.

3. Refund Process

If you believe your case qualifies for a refund, please follow these steps:

• Contact Support: Reach out to us at support@proxy-eclipse.com or via our customer support phone line.
• Provide Details: Include relevant information such as your account details, transaction ID, a description of the issue, and any troubleshooting steps you've taken.
• Case Review: Our team will assess the situation and provide you with a response. If we find that a refund is appropriate, we will proceed accordingly.

Refund requests are handled promptly, but they may take up to 5-7 business days to be reviewed and processed.

4. Support and Assistance

We highly value customer satisfaction, and we are available 24/7 to assist with any concerns or issues you may encounter. If you have a problem with our service, we strongly encourage you to contact our support team as soon as possible so that we can address and resolve the matter promptly.

For any questions, support, or issues regarding refunds, you can reach our support team using the following contact information:

Email: support@proxy-eclipse.com